Terms & Conditions

Placement of an order with Service Dogs UK means that you have read and accepted the following Terms and Conditions of Sale.

Delivery (UK Only)

If you have not received your item(s) within 21 days AND you have not heard from us, please contact us with a copy of your order.

We will email you to let you know when an order has been despatched. We cannot specify a delivery time or slot.

Delivery costs are calculated automatically before you place your order.

For certain remote areas of the UK we may have to add additional postage costs.


Non – UK Orders/Deliveries

We cannot guarantee to be able to fulfil orders for non UK deliveries, so please contact us with your requirements BEFORE placing any order for delivery outside the UK. Please state the type, quantity and size of the items you want, and where you want them to be delivered, and we will reply to let you know if it’s possible and if so, how much it will cost.



If for any reason you wish to return an item, then you must send it to the address shown on the invoice/despatch note within 14 days of receipt to receive a refund. Returned items must be received by us in a re-saleable condition to be eligible for a refund. Postage costs for returns will be your responsibility.


Service Dogs UK cannot replace goods if any of the details of the order was incorrect, such address, postcode, name or delivery “place of safety”. We send items out with the data you provide, and we cannot be held responsible for lost good if this was an error on the side of the order you placed.

Registration/Use of Data

You will need to register and provide us with your name, postal and email addresses, to place an order. We will not contact you about anything not related to Service Dogs UK, and we will not pass your details to any third party.

Use of Goods

You acknowledge that Items you purchase from Service Dogs UK are for your own personal use, or for use as gifts to others, and may not be re-sold or used for any commercial purposes without our express permission.



Service Dogs UK, ServiceDogsUK and ServiceDogsUK.org, “save a dog – help a veteran & improve the lives of both” and the Service Dogs UK logo are trademarks of Service Dogs UK.